Refund policy

WarmGlow Skincare Returns & Refunds Policy

We want you to love your WarmGlow products! If you’re not satisfied, here’s how our returns and refunds work:

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Return Window

You have 30 days from the date you receive your order to request a return.

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Return Eligibility

• Items must be unused, unworn, and in original packaging.

• You’ll need your receipt or proof of purchase.

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How to Return

1. Contact us at info@warmglowskincare.ca to start a return.

2. You are responsible for covering the cost of return shipping.

3. Send your item to:
   120 French St, Sydney, NS B1N 1Y7

4. Once we receive and inspect your item, we will process:

   • Replacement of the same product, or

   • Refund to your original payment method.

Items sent without contacting us first may not be accepted.

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Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or wrong item, contact us immediately at info@warmglowskincare.ca so we can fix it.

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Exceptions / Non-Returnable Items

• Final sale products cannot be returned.

• We do not accept returns of hazardous materials, flammable liquids, or gases.

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Refunds

• Refunds are issued once we receive and inspect your return.

• If approved, your refund will be applied to your original payment method within 10 business days.

• Bank or credit card processing times may take additional days.