FREQUENTLY ASKED QUESTIONS
What is HOTACT VBE technology?
HOTACT VBE is our proprietary ingredient that creates gentle warming sensations on the skin. Developed specifically for Canadian winters, it provides comforting warmth during your skincare routine without causing irritation.
How does the warming sensation work?
HOTACT technology provides gentle warming sensations that help create a comforting skincare experience, especially during cold weather. The sensation varies by individual skin sensitivity and environmental conditions.
Is the warming sensation safe?
Absolutely. HOTACT are dermatologist-tested and designed to be gentle on all skin types. However, we always recommend doing a patch test before first use.
Which products contain HOTACT technology?
Our Winter Edition (Chaga Moisturizer) feature HOTACT warming technology.
Is WarmGlow suitable for sensitive skin?
All our formulas are fragrance-free and tested for gentle use. However, we recommend performing a patch test 24-48 hours before first use, especially if you have very sensitive skin.
Can I use WarmGlow products together?
Absolutely! Our products are designed to work as complete seasonal routines. Start with cleanser, follow with serum, and finish with moisturizer.
When should I apply the Vitamin C serum?
Apply Vitamin C serum in the morning and evening after cleansing but before moisturizer. In the morning, always follow with SPF to help protect your skin from environmental stressors throughout the day.
When do WarmGlow products launch?
WarmGlow officially launches February 2026! You can join our waitlist now for early access and launch updates.
Where are WarmGlow products made?
All WarmGlow products are formulated and manufactured in Canada using premium Canadian ingredients. We're proud to support local manufacturing!
Why focus on Canadian weather challenges?
As a nurse who moved from the Philippines to Canada, I experienced firsthand how extreme weather affects skin health. WarmGlow Skincare is specifically designed for people who face harsh winters.
Do you use Canadian ingredients?
Yes! We prioritize premium Canadian ingredients whenever possible, including our signature Chaga mushroom sourced from Canadian forests.
Where do you ship?
We ship across Canada and the United States. International shipping may be added in the future based on demand.
What's your free shipping threshold?
Orders over $80 CAD qualify for free shipping within Canada. U.S. orders over $70 USD get free shipping.
How long does shipping take?
Canadian orders: 3-7 business days
U.S. orders: 5-10 business days
Express shipping options available at checkout.
Can I track my order?
Yes! You'll receive tracking information via email once your order ships.
How much do individual products cost?
Detox Charcoal Facial Cleanser – Invigorating Prep with Caffeine: $42 CAD / $34 USD
Chaga Moisturizer – Warming Glow with Hotact: $57 CAD / $45 USD
HA + Niacinamide Serum – Hydrating Jelly for Barrier Support: $47 CAD / $37 USD
Vitamin C Serum – Stable Brightening Antioxidant Glow: $45 CAD / $35 USD
Do you offer bundle discount?
Yes! Bundle saves you 17%
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for convenient checkout.
Who founded WarmGlow?
WarmGlow was founded by Aaron, a Canadian nurse with his clinical expertise and personal experience with Canadian weather challenges inspired the brand.
What makes WarmGlow different from other skincare brands?
We're the only brand combining clinical nursing expertise with proprietary sensory technology (HOTACT) specifically designed for commuters and seasonal weather challenges.
Are your products cruelty-free?
Yes! WarmGlow is completely cruelty-free. Our products are never tested on animals, and we never work with suppliers who test on animals.
What's your sustainability approach?
We prioritize Canadian manufacturing to reduce shipping distances, use recyclable packaging, and source ingredients responsibly.
What if I have an allergic reaction?
Discontinue use immediately and consult your healthcare provider. We recommend patch testing all new skincare products before first use.
Can I use WarmGlow with other skincare brands?
Generally yes, but we recommend introducing new products gradually. Our complete routines are formulated to work synergistically together.
Do you have ingredient lists available?
Full ingredient lists are available on the product pages. Join our waitlist for early access to complete formulation details.
Still Have Questions?
Contact us directly at info@warmglow.ca or use our contact form. As a nurse-founded brand, we love connecting with our community and providing personalized skincare guidance!