FREQUENTLY ASKED QUESTIONS
What is HOTACT VBE technology?
HOTACT VBE is our proprietary ingredient that creates gentle warming sensations on the skin. Developed to provide comfort in all weather conditions, it enhances your skincare routine without irritation.
How does the warming sensation work?
HOTACT technology provides a subtle, cozy warmth that supports your skin and creates a comforting sensory experience, whether you’re facing cold commutes, daily routines, or outdoor activities, all year round.
Is the warming sensation safe?
Absolutely. HOTACT is dermatologist-tested and gentle on all skin types. We still recommend a patch test before first use.
Which products contain HOTACT technology?
Currently, our Chaga Moisturizer features HOTACT warming technology.
Is WarmGlow suitable for sensitive skin?
Yes! All our formulas are fragrance-free and tested for gentle use. For very sensitive skin, perform a patch test 24–48 hours before first use.
Can I use WarmGlow products together?
Absolutely! Our routines are designed to work together. Start with cleanser, follow with serum, and finish with moisturizer.
When should I apply the Vitamin C serum?
Apply in the morning and evening after cleansing but before moisturizer. In the morning, always follow with SPF to protect your skin.
When do WarmGlow products launch?
WarmGlow officially launches March 2026! You can join our waitlist now for early access and launch updates.
Where are WarmGlow products made?
All WarmGlow products are formulated and manufactured in Canada using premium Canadian ingredients, including wild-harvested Chaga.
Do you focus on Canadian weather challenges?
Yes! As a nurse who experienced Canada’s harsh winters firsthand, I created WarmGlow to provide hydration, protection, and comfort in extreme conditions, and for all year round use.
Do you use Canadian ingredients?
Yes! We prioritize premium Canadian ingredients whenever possible, including our signature Chaga mushroom sourced from Canadian forests.
Where do you ship?
We ship across Canada and the United States. International shipping may be added in the future based on demand.
What's your free shipping threshold?
Orders over $80 CAD qualify for free shipping within Canada. U.S. orders over $70 USD get free shipping.
How long does shipping take?
Canadian orders: 3–7 business days
U.S. orders: 5–10 business days
Express shipping options available at checkout
Can I track my order?
Yes! Tracking information is emailed once your order ships.
How much do individual products cost?
Detox Charcoal Facial Cleanser – Invigorating Prep with Caffeine: $42 CAD / $34 USD
Chaga Moisturizer – Warming Glow with Hotact: $57 CAD / $45 USD
HA + Niacinamide Serum – Hydrating Jelly for Barrier Support: $47 CAD / $37 USD
Vitamin C Serum – Stable Brightening Antioxidant Glow: $45 CAD / $35 USD
Do you offer bundle discount?
Yes! The WarmGlow Complete Ritual Set saves 17% and combines gentle warming sensation, Chaga antioxidants, and deep hydration, perfect for daily routines and all season comfort.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay.
Who founded WarmGlow?
WarmGlow was founded by Aaron, a Canadian nurse. His clinical expertise and personal experience with Canadian weather inspired the brand.
What makes WarmGlow different from other skincare brands?
We combine clinical nursing expertise with proprietary sensory technology (HOTACT) specifically designed for daily routines, commuting, and seasonal weather, giving your skin comfort and hydration all year round.
Are your products cruelty-free?
Yes! WarmGlow is completely cruelty-free. Our products are never tested on animals.
What's your sustainability approach?
We prioritize Canadian manufacturing to reduce shipping distances, use recyclable packaging, and source ingredients responsibly.
What if I have an allergic reaction?
Discontinue use immediately and consult your healthcare provider. Always patch test new skincare products before first use.
Can I use WarmGlow with other skincare brands?
Yes, but we recommend introducing new products gradually. Our routines are formulated to work synergistically together.
Do you have ingredient lists available?
Full ingredient lists are available on the product pages.
Still Have Questions?
Contact us directly at info@warmglow.ca or use our contact form. As a nurse-founded brand, we love connecting with our community and providing personalized skincare guidance.