Frequently Asked Questions
What makes WarmGlow different?
WarmGlow is Canadian-made skincare built around a simple four-step ritual: cleanse, brighten, hydrate, and moisturize.
Our hero Chaga Moisturizer features HOTACT VBE warming technology, creating a gentle warming sensation during application. The routine is fragrance-free, cruelty-free, and designed for real skin concerns like dryness, dullness, tightness, and climate-stressed skin.
What is HOTACT VBE?
HOTACT VBE is a cosmetic warming ingredient used in our Chaga Moisturizer. It creates a gentle warming sensation when applied to the skin, giving the moisturizer its signature sensory feel.
It does not physically heat the skin like a hot towel. Instead, it creates a perceived warming sensation during application.
How does the warming sensation work?
HOTACT VBE interacts with warmth-sensing receptors in the skin, creating a gentle warming feel as the moisturizer absorbs.
Most people notice the warmth within 30–60 seconds. It may feel more noticeable on first use and often becomes more familiar with repeated use.
Is the warming sensation safe?
The warming sensation is expected and intentional.
It should feel gentle and comfortable, not painful or burning. As with any skincare product, patch test on the inner arm before first use. If you experience discomfort, visible irritation, or a reaction that concerns you, rinse off and stop using the product.
If you have very reactive skin, rosacea, or a known heat sensitivity, speak with a dermatologist before using warming skincare.
Which product contains HOTACT VBE?
HOTACT VBE is only in the Chaga Moisturizer.
The Detox Charcoal Facial Cleanser, Vitamin C Serum, and HA + Niacinamide Serum do not create a warming sensation.
Is WarmGlow suitable for sensitive skin?
WarmGlow products are fragrance-free and designed with barrier comfort in mind.
That said, sensitive skin is personal. We always recommend patch testing before using any new skincare product, especially the Chaga Moisturizer because it contains warming technology.
Can I use WarmGlow products together?
Yes. WarmGlow was designed as a simple four-step routine.
The products are made to layer together without needing a complicated 10-step routine.
What order should I use the products in?
Use WarmGlow in this order:
- Detox Charcoal Facial Cleanser
- Vitamin C Serum
- HA + Niacinamide Serum
- Chaga Moisturizer
In the morning, finish with SPF.
When should I apply the Vitamin C Serum?
Apply the Vitamin C Serum after cleansing and before HA + Niacinamide Serum and moisturizer.
It can be used in the morning or evening. If using it during the day, always follow with SPF.
Where are WarmGlow products made?
WarmGlow products are made in Ontario, Canada
Are WarmGlow products fragrance-free and cruelty-free?
Yes. WarmGlow products are fragrance-free and cruelty-free.
We chose fragrance-free formulas because fragrance can be a common source of unnecessary irritation for some people.
Where do you ship?
WarmGlow currently ships to Canada and the United States.
Shipping times may vary depending on location, carrier, and order volume.
What is your free shipping threshold?
Canada: Free shipping over $80 CAD.
United States: Free shipping over $70 USD.
Orders below the free shipping threshold are charged a flat shipping rate at checkout.
What if my skin reacts to a product?
Stop using the product and rinse the area with cool water.
If irritation continues or you are concerned, contact a healthcare professional. You can also contact us at: