FREQUENTLY ASKED QUESTIONS
What is HOTACT VBE technology?
HOTACT VBE is our proprietary ingredient that creates gentle warming sensations on the skin. Developed specifically for Canadian winters, it provides comforting warmth during your skincare routine without causing irritation.
How does the warming sensation work?
HOTACT technology provides gentle warming sensations that help create a comforting skincare experience, especially during cold weather. The sensation varies by individual skin sensitivity and environmental conditions.
What is Coolact technology?
Coolact is our cooling technology designed for summer months, providing gentle cooling relief during hot weather. It's the perfect complement to our winter warming formulas.
Is the warming/cooling sensation safe?
Absolutely. Both HOTACT and Coolact are dermatologist-tested and designed to be gentle on all skin types. However, we always recommend doing a patch test before first use.
Which products contain HOTACT technology?
Our Winter Edition (Chaga Moisturizer) feature HOTACT warming technology, available October through May.
Which products have Coolact technology?
Our Summer Edition products (Cool Relief Cleanser and Cool Relief Moisturizer) feature Coolact cooling technology, available June through September.
Are your year-round products different?
Yes! Our HA + Niacinamide Serum and Vitamin C Serum are formulated without sensory technology, making them perfect for year-round use regardless of season.
Is WarmGlow suitable for sensitive skin?
All our formulas are fragrance-free and tested for gentle use. However, we recommend performing a patch test 24-48 hours before first use, especially if you have very sensitive skin.
Can I use WarmGlow products together?
Absolutely! Our products are designed to work as complete seasonal routines. Start with cleanser, follow with serum, and finish with moisturizer.
When should I apply the Vitamin C serum?
Apply Vitamin C serum in the morning after cleansing but before moisturizer and SPF. This helps protect your skin from environmental stressors throughout the day.
When do WarmGlow products launch?
WarmGlow officially launches January 15, 2026! You can join our waitlist now for early access and launch updates.
How do seasonal editions work?
Winter Edition (HOTACT warming) launches October-May, Summer Edition (Coolact cooling) is available June-September. This ensures you always have the right comfort technology for the season.
Can I get products before the launch date?
Join our waitlist for exclusive early access opportunities and launch updates. Waitlist members get first access to limited pre-launch samples.
Will products be available year-round?
Our HA + Niacinamide and Vitamin C serums are available year-round. Seasonal editions (Winter/Summer) are available during their respective seasons to ensure maximum comfort and relevance.
Where are WarmGlow products made?
All WarmGlow products are formulated and manufactured in Canada using premium Canadian ingredients. We're proud to support local manufacturing!
Why focus on Canadian weather challenges?
As a nurse who moved from the Philippines to Canada, I experienced firsthand how extreme weather affects skin health. WarmGlow is specifically designed for people who face harsh winters and hot summers.
Do you use Canadian ingredients?
Yes! We prioritize premium Canadian ingredients whenever possible, including our signature Chaga mushroom sourced from Canadian forests.
Where do you ship?
We ship across Canada and the United States. International shipping may be added in the future based on demand.
What's your free shipping threshold?
Orders over $75 CAD qualify for free shipping within Canada. U.S. orders over $60 USD get free shipping.
How long does shipping take?
Canadian orders: 3-7 business days
U.S. orders: 5-10 business days
Express shipping options available at checkout.
Can I track my order?
Yes! You'll receive tracking information via email once your order ships.
How much do individual products cost?
Cleansers: $42 CAD / $34 USD
Moisturizers: $48 CAD / $39 USD
HA + Niacinamide Serum: $42 CAD / $34 USD
Vitamin C Serum: $45 CAD / $36 USD
Do you offer bundle discounts?
Yes! Seasonal bundles save you 17%
What payment methods do you accept?
We accept all major credit cards, PayPal, and Shop Pay for convenient checkout.
Who founded WarmGlow?
WarmGlow was founded by Aaron, a Canadian nurse with his clinical expertise and personal experience with Canadian weather challenges inspired the brand.
What makes WarmGlow different from other skincare brands?
We're the only brand combining clinical nursing expertise with proprietary sensory technology (HOTACT/Coolact) specifically designed for commuters and seasonal weather challenges.
Are your products cruelty-free?
Yes! WarmGlow is completely cruelty-free. Our products are never tested on animals, and we never work with suppliers who test on animals.
What's your sustainability approach?
We prioritize Canadian manufacturing to reduce shipping distances, use recyclable packaging, and source ingredients responsibly.
What if I have an allergic reaction?
Discontinue use immediately and consult your healthcare provider. We recommend patch testing all new skincare products before first use.
Can I use WarmGlow with other skincare brands?
Generally yes, but we recommend introducing new products gradually. Our complete routines are formulated to work synergistically together.
Do you have ingredient lists available?
Full ingredient lists will be available on product pages at launch. Join our waitlist for early access to complete formulation details.
Still Have Questions?
Contact us directly at info@warmglow.ca or use our contact form. As a nurse-founded brand, we love connecting with our community and providing personalized skincare guidance!